View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001487 | T99X171.00 SKB Eagle | SW Issue | public | 2022-06-02 08:00 | 2022-07-13 08:33 |
| Reporter | (ALTech) Younkwang Jung | Assigned To | (ALTech) Younkwang Jung | Due Date | |
| Priority | normal | Severity | s4-minor | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0001487: [Smart3][BTF] Mute issue after NUGU voice search | ||||
| Description | Hi Kerwin Mute issue after NUGU voice search jira is below: https://jira.skbroadband.com/browse/BTVD-21477 The reproduction step is : 1) RCU : BA01 , Connect the STB and RCU BT pairing. 2) Change the "화면(screen)/음향(sound)" setting to "외부기기(external device)" ( BTVD-21477_STB_config.PNG ) 3) Search NUGU using RCU(BA01) 4) Check the sound when you go back to IPTV after NUGU voice ends [issue] - No voice on IPTV Note: If you connect and disconnect the earphones to the remote control, the sound will come back. As a result of SPTEK analysis, AI2 is operating normally In Smart3 model, after ASR_CANCLE in nugu App, Audio framework attempted volume with max A2dpOn is activated as follows, so volume processing is not possible. The manufacturer needs to review why A2dpOn is activated. 05-31 14:09:00.067 3866 4577 D AS.AudioService: setBtvUnmute start 05-31 14:09:00.067 3866 4577 D AS.AudioService: setBtvVolumeMax 05-31 14:09:00.067 3866 4577 D AS.AudioService: setBtvVolumeMax isBluetoothA2dpOn true return Please check it Thank you YK.Jung | ||||
| Tags | No tags attached. | ||||
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| User List |
(ALTech) JunGyu Kim , (ALTech) SY Yoon , |
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HI YK, On SKB's JIRA, it is said this issue is reproduced on other STB models and SPTEK will be in charge of this issue. Please let us know if you need help from Foxconn. Thank you ! |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2022-06-02 08:00 | (ALTech) Younkwang Jung | New Issue | |
| 2022-06-02 08:00 | (ALTech) Younkwang Jung | Status | new => assigned |
| 2022-06-02 08:00 | (ALTech) Younkwang Jung | Assigned To | => (SW) Kerwin Chen |
| 2022-06-02 08:00 | (ALTech) Younkwang Jung | File Added: BTVD-21477_STB_config.PNG | |
| 2022-06-02 08:00 | (ALTech) Younkwang Jung | Issue Monitored: (SW) Brent Choi | |
| 2022-06-02 08:00 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) SY Yoon | |
| 2022-06-02 08:00 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) JunGyu Kim | |
| 2022-06-06 09:31 | (SW) Kerwin Chen | Note Added: 0010110 | |
| 2022-06-06 09:31 | (SW) Kerwin Chen | Assigned To | (SW) Kerwin Chen => (ALTech) Younkwang Jung |
| 2022-06-06 09:31 | (SW) Kerwin Chen | Status | assigned => acknowledged |
| 2022-06-09 08:46 | (SW) Kerwin Chen | Severity | s2-severe => s4-minor |
| 2022-07-13 08:33 | (ALTech) Younkwang Jung | Status | acknowledged => closed |
| 2022-07-13 08:33 | (ALTech) Younkwang Jung | Resolution | open => fixed |
